Delete your SyncRun account
You can delete your SyncRun account from the app. If you cannot use the app, you can request it by email. This page also lists what is deleted and what remains.
Delete it in the app
Five steps. After the last confirmation the deletion happens right away, and the app returns to its first screen.
- 01
Open the app and go to the Me tab.
- 02
Open Account Management.
- 03
Turn on “I understand this is permanent”.
- 04
Tap Delete Account.
- 05
Tap Delete Account once more in the confirmation dialog.
What is deleted
Deleting your account removes your account and data from the server completely.
Removed from the server
- Your account and every run
- Profile name and photo
- Run card background photos
- Subscription information
- Crew memberships, attendance records, and crew invitations and join requests
- Device notification tokens
- Records of consent to the terms
If you signed in with Apple, the app’s connection in your Apple ID settings is revoked as well.
What remains
Group results kept in the records of people you ran with are their records, so they are not deleted, and your name stays there as it was at the time of the run. A crew you led is not deleted; it becomes read-only without a leader, and a member can take it over. Records that the law requires us to keep are kept for that period and then deleted: records of location information use and provision for 6 months, records of consumer complaints and dispute handling for 3 years, and service access logs for 3 months.
It cannot be undone
A deleted account cannot be restored. Signing in again with the same Apple Account or Google Account creates a new, empty account.
What stays on the device
Deleting your account and signing out leave different things on the device.
The device you deleted from
On the device where you deleted the account, runs, photos, settings and sync data are removed together.
Other devices
If you requested deletion by email or deleted from another device, the runs and settings on the device in your hand stay there until you delete the app.
Signing out
Signing out does not delete the account. It only signs you out on this device, and the runs on the device remain.
Cancel your subscription separately
Deleting your account does not cancel a subscription. If you subscribe to SyncRun Plus or Crew, cancel it where you bought it so that you are not charged again.
Bought on iPhone
In the device’s Settings app, go to your name > Subscriptions and cancel SyncRun.
Bought on Android
In the Google Play app, go to Profile > Payments & subscriptions > Subscriptions and cancel SyncRun.
If you do not cancel
The subscription in the app store can keep renewing even after the account is deleted. After you cancel, you are not charged again, and the period you already paid for runs to its end.
Delete data but keep your account
You can also delete some of your data without deleting the account. What you delete in the app is also deleted on the server and on your other devices.
Runs
In a run’s details, open the more menu at the top right (⋯ or ⋮) and tap Delete run. The run’s route, heart rate and card background photo are deleted with it.
Card background photos
While editing the card, switch the background from the photo to another one and save, and the copy kept on the server is deleted too.
Crews
Leave a crew from the crew screen to delete your membership and attendance records there. A crew leader can delete the crew.
When you cannot use the app
If you lost your device or cannot sign in to the app, request deletion by email.
We process the request after verifying your identity, then reply. The processing period and legal basis follow Article 7 of the Privacy Policy.
- How you signed in (Apple or Google)
- The email address you signed up with
- One line saying you want your account deleted
Contact
Other questions and frequently asked questions are on the support page.